SHIPPING & RETURNS
"Our logistics are a seamless extension of our design—silent, precise, secure, and fully complimentary."
Bespoke Atelier Preparation
Since MENASA specimens are created in extremely limited runs, each piece is individually inspected, carefully hand-brushed, and folded by our house archivists inside protective organic cotton garment dust cases.
Please allow 24 to 48 hours for our specialized atelier teams to perform final structural quality inspections, register the security authentication seal, and issue your secure shipping credentials.
Complementary Courier Transit
Middle East (GCC Countries)
Direct courier air charter via DHL Priority Express
United Kingdom & Europe
Scheduled direct premium dispatch via Express Services
North America & Asia-Pacific
Priority Worldwide Air Express Security Transport
Our 14-Day Complimentary Return Policy
We operate under a deep, uncompromising commitment to quality. If a silhouette’s fit or drape does not perfectly harmonize with your physical stature, we gladly welcome complimentary returns within 14 days of delivery receipt.
Returned specimens must be returned in their complete, pristine, original condition: unworn, unwashed, with all cotton protection covers, structural security loops, and certificate proof cards perfectly intact inside the original packaging.
Secure Signature Required
To ensure complete authenticity of transition and security of delivery, a physical hand-over signature by the designated client is strictly required by our courier partners. We do not support drop-off or contactless deliverances for security integrity.
Need Return Assistance?
Our concierge represents absolute service accuracy. Contact our digital team to instantly generate a complimentary pre-paid shipping waybill, organize a private courier home pick-up, or trace coordinates.
CONTACT CONCIERGE