Customer care
Questions, answered
The questions we are asked most. If yours is not here, write to us.
01
The house
What is MENASA?
A London-based fashion house founded by four entrepreneurs from the Middle East, North Africa and South Asia: MENASA. We bring the art of these regions into contemporary clothing.
What inspired the designs and the crest?
The cultural heritage of the region, its colours and its patterns. The crest joins the Arabian horse and the falcon, symbols of strength, grace and vision. Read the house's story.
02
Orders and delivery
Where do you deliver?
To the United Kingdom, the European Union and a growing list of countries worldwide. Delivery is complimentary in the UK on orders over £50; other rates are shown at checkout. Delivery in full.
How long does delivery take?
Orders are prepared within 1 to 3 business days. Delivery then takes 3 to 7 business days domestically and 10 to 20 internationally, depending on the destination.
Can I return a piece?
Yes, within 30 days of purchase, unworn, unwashed and with every tag attached. We do not exchange directly: return the piece for a refund and place a new order. Returns in full.
How do I choose my size?
Our pieces have a fitted cut. Measure your chest and compare it with the size guide; between two sizes, take the larger or write to us.
03
Staying close
How do I hear about new pieces?
Leave your email at the foot of any page and follow @menasaclo on Instagram and TikTok.
What is the Orient Club?
A private circle within MENASA. It opens soon: leave your email to hear first.
How do I contact you?
Write to us from the contact page, or email menasaclo@gmail.com. One of us reads every letter.